Terms of Service

Last updated October 20, 2026

These terms are between NovusEcom ("we"), the maker of Refillo, and the store that installs Refillo ("you"). By installing or using Refillo you agree to them. Shopify's own terms also apply to your use of Shopify and its App Store.

The service

Refillo works out when your customers are due to replace a part or refill for a product they bought from you, and emails them a reminder on your behalf, with your store's name as the sender. We may improve or change Refillo over time. If a change removes something you rely on, we will tell you in advance where we reasonably can.

Plans and billing

• Plans, prices and any free trial are shown on Refillo's App Store listing and on Shopify's plan page.
• Shopify bills you for Refillo on your Shopify invoice, under Shopify's billing terms. We never see your payment details.
• You can change or cancel your plan at any time from Refillo in your Shopify admin, or by uninstalling the app.

Your part

• Use Refillo lawfully, and only on stores you are allowed to manage.
• You decide which products and parts Refillo reminds about, and what the emails say. Keep them accurate and not misleading.
• Refillo emails only customers whose email marketing status in your Shopify store is "subscribed". Collect that consent lawfully, keep your store's postal address in Shopify correct (it is shown in every email), and do not mark customers as subscribed without their agreement.
• Your store's own privacy policy should tell your customers that you use apps such as Refillo. What Refillo keeps is described in our Privacy Policy.
• Orders, payments, shipping, taxes, returns, discounts you offer, and your relationship with your customers stay yours, as with any other order in your store.
• Do not mark customers as subscribed in Shopify from purchased, rented, scraped or third-party lists, or without their consent. Use Refillo only for reminders about products your customers bought from you.
• Don't try to disrupt Refillo, reach other stores' data, or get around its limits.

Email delivery

To protect your customers and the delivery of every store's email, Refillo follows the rules on our email practices page, which you cannot turn off. If your store's emails bounce or are marked as spam at unusually high rates, we may slow down or pause your reminders and tell you why, until the cause is fixed.

How we process your customers' data

For the personal data of your customers in Refillo, you are the controller and we are your processor. These terms are your instructions to us, and we:

• process that data only to run Refillo for your store, as described in our Privacy Policy, and for nothing else;
• never sell it, and never use it for advertising or for any other store;
• keep it confidential, and give access only to those who need it to run Refillo;
• use service providers only to host our server and database, deliver our emails and report errors to us, under obligations that protect the data as these terms do;
• protect it with encrypted connections, encrypted storage, each store reaching only its own data, and a record of access to customers' data;
• help you answer a customer's request to see, correct or erase their data, and act on such requests that Shopify passes to us within 30 days;
• tell you without undue delay if we learn of a breach affecting your customers' data;
• delete the data within the times in our Privacy Policy, and within 48 hours after you uninstall Refillo.

The data is stored in the United States.

Availability

We work to keep Refillo running, but we can't promise it will never be interrupted. If Refillo can't be reached, your store, cart and checkout keep working as usual; reminders due during the interruption are sent once it is back.

Ending

You can stop using Refillo at any time by uninstalling it. We may suspend or end Refillo for a store that breaks these terms, and we may stop offering Refillo altogether with reasonable notice.

Liability

Refillo is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost sales or profits, and our total liability to you is limited to what you paid for Refillo in the 12 months before the claim. Nothing in these terms limits a liability that the law does not allow to be limited.

Changes to these terms

If these terms change in substance, we update the date at the top of this page. Continuing to use Refillo after a change means you accept the new terms.

Contact

NovusEcom, Givatayim, Israel. support@getrefillo.com. See also our support page.